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ABOUT US

The ACTS Thrift Store (All Out Care, Inc.) is a Christian based, 501(c)(3) non-profit organization, Limited Liability Corporation (LLC) making a difference in the lives of those in need in Pasadena and the Foothill Communities.
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MISSION, VISION AND VALUES

MISSION

The ACTS Thrift Store experience is dedicated to spreading deep positive local impact every day and giving back 100% of net proceeds right here in Pasadena.

VISION

The ACTS Thrift Store is elevating the thrift store concept into a deeply positive, faith-based experience dedicated to returning exponential local impact to help the community.

VALUES

Passion to Help and Serve

Commitment to efficient operations

Positive impact for our our staff, shopper and donors

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HISTORY

  • 2004

    Lake Avenue Community Foundation Board member, Bruce Buinsma suggests to open an independent thrift store that uses its profits to support at-risk children and their families.

  • 2008

    This idea percolated for a couple of years and surfaced again in 2008 with a similar suggestion from Peter and Carol Schaller. A study committee reports back that a thrift store with profits going back to the community would be viable. All Out Caring, Inc., a 501(c)(3) non-profit, forms. All Out Caring later changes its name to ACTS Thrift Store. ACTS assembles its Board of Directors. Tony Reyes is hired as Store Manager and Peter Schaller appointed controller. Michael Odell, Volunteer and Marketing coordinator came on board shortly thereafter.

  • July 2010

    The store at 1382 Locust Street opens. Door of Hope, a local non-profit assisting at-risk families in transition, approaches ACTS. They needed help storing and processing donated goods efficiently. ACTS begins its Partners program. Now, over a dozen local non-profits direct their donors to bring tax-deductible items to ACTS. ACTS provides a credit to the local non-profit, which enables the non-profit to purchase goods from ACTS as it needs them.

  • Today

    ACTS actively supports the work of the Lake Avenue Community Foundation. -The local focus of ACTS, making a difference in the lives of children and their families in Pasadena and the San Gabriel valley continues to expand. Be a part of it. Donate, volunteer, shop. Be a part of making a difference!

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ACTS THRIFT STORE FINANCIALLY SUPPORTS LAKE AVENUE COMMUNITY FOUNDATION

Our programs are focused on making unique and positive contributions in our community while enhancing the lives of the students in our neighborhood through positive adult relationships and asset building. By establishing mentoring relationships with positive role models and linking students with academic tutors, we are able to bring about marked changes in the student’s identity, and in turn, affect their value system bringing about a positive change in their behavior and lifestyle.

By nurturing, empowering and training indigenous leadership, we are creating a sustainable community and developing the future voice of our community.

We have chosen to go deep with fewer students in order to see lasting and life-long change in their lives.

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  • Nancy Stiles
    Nancy StilesExecutive Director

    A Pasadena native, Nancy became Executive Director of Lake Avenue Community Foundation in 2013, and has been associated with LACF since 2005 as a volunteer. In 2009 she became a Mentor Coach and in 2011 became Manager of the Mentor program. Nancy also recently completed a 5- month Nonprofit Leadership Development Program through Center for Nonprofit Management. She resides in Altadena with her family– husband, Adam, and their three children, Lauren, Luke, and Claire.

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    Contact Information

    lake_avenue_building

    Nancy Stiles talks about the Lake Avenue Community Foundation.

    Eliza Pierre talks about her experience with the LACF mentoring program.

    Diana Bravo talks about her experience with the LACF mentoring program.

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    PARTNERS

    ACTS truly partners with key local non-profit organizations. Each Partner plays a special role in supporting and encouraging those in our community who need a helping hand. ACTS focus is to be a transformative engine providing services that assist each partner in ways that free them to make a difference.

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    WHY PARTNER WITH ACTS?

    PARTNERING BENEFITS

    How does this transformative engine operate?

    In two ways:
    1. We provide direct funding to Stars for Tomorrow (The key descriptor of The Lake Avenue Community Foundation).

    2. We provide transformative services for our Key Partners. Transformative in the sense that those active supporters of each Key Partner donate to ACTS. The Key Partner receives a credit for those donations. When the Key Partner has specific needs, those credits are used to acquire exactly what is needed. For example, when a Door of Hope family is ready to transition to their own housing, the specific household goods needed are acquired from ACTS using the credits.

    ACTS, Stars for Tomorrow, and all Key Partners are pleased to discover the power and blessing that result from truly working together. This is a great example of The Church in action.

    CURRENT PARTNERS

    Door of Hope
    Door of Hope is a non-profit, faith based organization whose mission is to equip homeless families to rebuild their lives.
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    Elizabeth House
    Located in the heart of Pasadena, the Elizabeth House provides shelter, hope and support to homeless pregnant women and their children.
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    Families in Transition
    Families in Transition (FIT) serves as the District homeless/transitional program.
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    Family Promise
    Family Promise of San Gabriel Valley is an inter-faith, nonprofit organization that provides temporary housing and other assistance to homeless families in the region.
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    Foothill Unity Center
    Foothill Unity Center provides food, shelter, transportation, referrals, and a variety of health services to individuals and families in our community living at or below 150% of the national poverty line.
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    Friends In Deed
    Friends In Deed, an interfaith collaborative, is dedicated to meeting the many needs of the most vulnerable residents of greater Pasadena—homeless and at-risk individuals including women and children.
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    Fuller Theological Seminary
    Fuller Theological Seminary is an evangelical, multidenominational, international, and multiethnic community dedicated to the equipping of men and women for the manifold ministries of Christ and his Church.
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    Harambee Ministries
    We seek to nurture and equip leadership that will minister to the community by sharing Biblical truths, in order to achieve the re-building of urban neighborhoods through relocation, reconciliation and redistribution.
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    Hillsides
    Hillsides is a premier provider dedicated to improving the overall well-being and functioning of vulnerable children, youth, and their families.
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    Journey House
    Journey House assists emancipated foster youth over eighteen years of age with a variety of essential services
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    Life Cure Foundation
    Life Cure Foundation is a movement of life coaches who are dedicated to the belief system of servicing others and embracing the true meaning of community.
    Madison Healthy Start
    Healthy Start Programs provide students and families with case management services and a multitude of other resources.
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    Providence Mission Homes
    Providing temporary furlough housing to hundreds of missionary families since 1972.
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    Shepherd's Door
    To break the cycle of domestic violence through relationship education, financial empowerment and youth violence prevention education.
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    Union Station Homeless Services
    Union Station is the San Gabriel Valley's largest and most comprehensive social service agency assisting homeless and very low-income people.
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    Walter Hoving Home
    The Walter Hoving Home is a 24-hour residential spiritually-based rehabilitation center.
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    Women at Work
    Women At Work is a nonprofit career and job resource center with a mission to help a broad range of clients reach their full employment and earnings potential in a supportive environment.
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    Young & Healthy
    Young & Healthy's mission is to provide access to high-quality health care and improve the quality of life for uninsured and underinsured children in the greater Pasadena area.
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    LEADERSHIP

    BOARD OF DIRECTORS

    • Tony Reyes
      Tony ReyesOfficer and Director

      Tony has been involved in thrift store management/ownership for over 20 years. Tony along with his wife Joyce at one time owned six thrift store locations throughout Southern California. Approached by the ACTS Thrift Store committee in late 2009 he jumped at the opportunity to get involved in such an impactful organization. Tony’s expertise in store layout, processing/production and pricing helped the ACTS Thrift Store hit the ground running when it opened its doors in July of 2010.

    • Larry Stone
      Larry StoneOfficer and Director

      Mr. Stone is a principal of Stone Tapert Financial and Insurance Services. He is involved in a many philanthropic activities in addition to the ACTS Thrift Store board of directors.

    • Adam Stiles
      Adam StilesOfficer and Director

      Mr. Stiles is a tech entrepreneur and co-founder of Tap Theory, Inc. He served most recently as the chair of the Ministry Council at Lake Avenue Church in Pasadena.

    • William F. Fairbanks
      William F. FairbanksOfficer and Director

      Bill worked at Marsh and McLennan Companies, a global professional services firm for over 36 years. He was most recently a Managing Director and Client Executive in Marsh’s LA office evaluating property and liability risks.

      Bill retired from Marsh December 31, 2014 so that he could pursue his primary passion as a volunteer for community and Christian organizations.

      Bill and his wife Lisa live in Arcadia and have 3 children.

    • Dr. Michelle Purghart
      Dr. Michelle PurghartOfficer and Director

      Dr. Michelle Purghart is in her 4th year as Principal of Maranatha High School, a private Christian higher learning institution, in Pasadena. Dr. Purghart’s love for the Lord Jesus Christ brought her to Maranatha, and the mission to strive for excellence in a God-honoring, college preparatory context is what she believes sets Maranatha apart from other schools in the area. Dr. Purghart has spent 22 years in education, with fifteen years being in senior administration.

      Dr. Purghart pursued a teaching credential in English and Kinesiology at McGill University in Montreal, and completed her Master’s of Education in Curriculum and Instruction at USD (University of San Diego). She received her second teaching credential in California for English and Physical Education. After years of teaching and administration, Dr. Purghart completed a doctorate at UCI/UCLA in Educational Leadership.

    • Gary Mittelberg
      Gary MittelbergOfficer and Director

      Mr. Mittelberg is a Program Director for Behavioral Health Services at Glendale Memorial Hospital. He also is an adjunct instructor at Glendale Community College and California State University – Northridge.

    MANAGEMENT

    • Tony Reyes
      Tony ReyesStore Manager

      Tony has been involved in thrift store management/ownership for over 20 years. Tony along with his wife Joyce at one time owned six thrift store locations throughout Southern California. Approached by the ACTS Thrift Store committee in late 2009 he jumped at the opportunity to get involved in such an impactful organization. Tony’s expertise in store layout, processing/production and pricing helped the ACTS Thrift Store hit the ground running when it opened its doors in July of 2010.

    • Peter Schaller
      Peter SchallerController

      Mr. Schaller is a retired business man with a great deal of expertise in non profit organization and funding. He is knowledgeable and experienced in the structure and workings of the thrift stores and other enterprises by which the organization plans to raise funds.

    • Michael Odell
      Michael OdellMarketing Coordinator

      Michael Odell began working for the ACTS Thrift Store in October of 2010 as the Marketing Coordinator. Michael’s main focus has been creating awareness of ACTS and its mission of creating positive change in Pasadena. He is responsible for overseeing events; implementing social media and working with our partners.

    • Gale Woods
      Gale WoodsAssistant Store Manager

      Gale, along with Tony Reyes, manages the thrift store and is instrumental in the success of ACTS. Gale has been involved in retail for many years, working at Ross for 12 years prior to coming to ACTS where she has worked for nearly 5 years. She is a life long resident of Pasadena and graduated from Pasadena High School.

      Gale is passionate about her job and the people who frequent our store. The next time your at ACTS look for Gale, she will be the one with the warm smile!

    • Shalimar Bounds
      Shalimar BoundsVolunteer Coordinator and Administrative Assistant

      Shalimar has been working at ACTS Thrift Store almost since the day that it opened, nearly 5 years ago. Along with her duties as the Volunteer Coordinator, Shalimar is involved in all facets of our store including administering the office operations and working on the retail sales floor.

      Shalimar came to ACTS as a volunteer but soon thereafter became a valuable employee because of her Love for Jesus, being part a Christian based organization and helping “change lives” in her hometown. Next time you call ACTS and hear a friendly voice on the other line, it is probably Shalimar!

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    FREQUENTY ASKED QUESTIONS

    What is the ACTS Thrift Store?

    The ACTS Thrift Store is a 501(c)(3) non-profit organization making a difference in the lives of those in need in Pasadena and the Foothill Communities. ACTS supports programs for at-risk youth and their families, administered by Lake Avenue Community Foundation and other notable charities such as Door of Hope, Foothill Unity Center and Elizabeth House among others.

    What is the goal of ACTS Thrift Store? Who does it benefit?

    ACTS Thrift Store collects and provides a range of merchandise to generate funds that will support programs focused on at-risk youth, disadvantaged families and the homeless in Pasadena and the Foothill Communities. Another focus of ACTS is to engage and partner with other local non-profits and charities, helping each other with its mission of making a difference in the lives of those living in our communities. ACTS had done this by creating a donations program whereby our partners bring us donations on behalf of their supporters and ACTS provides them credits that their constituents can use when needed.

    How can you help?

    Donate, Shop and Volunteer.

    Donations are the life and blood of our business and we need them on a continuous basis to provide quality goods to our shoppers. Shoppers are important, too! We thank all of the shoppers that support ACTS. Our net earnings help make a difference and create positive change in the kids in our community. Volunteers are badly needed. Volunteers help ACTS continue to grow and prosper. The more volunteers we have, the more net earning we will have as we can lower our overhead and impact more lives.

    How is it organized?

    All Out Care, Inc. is a faith-based, non-profit 501c(3) corporation formed to open and operate a thrift store.

    Who is operating the store?

    ACTS Thrift Store has an implementation team headed by the Board of Directors. The Board of Directors assumes the legal, fiduciary and financial responsibility for policy, business strategies and overall direction. The ACTS Thrift Store is a separate corporation from Lake Avenue Community Foundation, with its own 501c(3) non-profit status as well as by-laws describing the rules and regulations that will govern the organization and operations according to California state law.

    What role does Lake Avenue Community Foundation have in the operation of the Thrift Store?

    The board of Lake Avenue Community Foundation originally inspired the idea of the store, but As a separate entity, it has no legal or decision making role in the operation of the thrift store. ACTS is committed to supporting financially the growing and exciting work of Lake Avenue Community Foundation. See information about Lake Avenue Community Foundation at their website: www.lakeavefoundation.org

    Is ACTS Thrift Store part of the Lake Avenue Church?

    We are thankful for the help and support by the Lake Avenue Church community.

    Who is donating goods to ACTS Thrift?

    ACTS Thrift Store receives donations from residents in Pasadena and neighboring Foothill Communities. ACTS also solicits donations from multiple civic and religious groups.

    Will you receive donations of any type of goods?

    No. Here is a list of items ACTS does not accept.  All other items are gratefully accepted. Items we cannot resell to the public are sold elsewhere to generate income to fulfill our mission.

    Will Not Accept:

    • Hazardous products/waste-paint, oil, etc
    • Recyclables-paper,glass, plastic
    • Guns, knives, bows and arrows, ammunition etc.
    • Gas powered tools and Garden equipment
    • Garage door openers
    • Construction materials
    • Large appliances (please call)
    • Plumbing fixtures & water heaters
    • Automotive Parts & equipment
    • Water Filtration systems
    • Hospital Beds & waterbeds
    • Bed pans and porta potties
    • Infant cribs, playpens, car seats, walkers, strollers, high chairs and wheeled toys
    • Mattresses, box springs and bed pillows
    • Sofa Beds and futons
    • Carpeting & Carpet padding
    • Food, drinks and other consumables
    • Unusable furniture
    What are the store hours?

    ACTS Thrift Store hours of retail operation will be 10 a.m. to 8 p.m. Monday through Friday and Saturday from 9 a.m. to 6 p.m.

    Why is the store closed on Sunday?

    The Board of Directors believes that volunteers and staff need one day of rest and refreshment per week.

    Who is the Store Manager and what is his experience?

    Tony Reyes is the ACTS Thrift Store manager. Tony has been involved in thrift store management/ownership for over 20 years. Tony along with his wife Joyce previously owned and operated six (6) thrift stores in Southern California. He can be reached at TonyReyes@ACTSThrift.org.

    How is the store staffed?

    The thrift store is staffed by approximately 40 percent community volunteers and 60 percent paid employees.

    Where do the volunteers come from?

    Volunteers must register at the ACTS Thrift Store. The volunteer coordinator team will interview potential volunteers, who will be matched with their interests and time availability to tasks needed in ACTS Thrift Store mission.

    Who is hired to work at ACTS Thrift Store?

    Prospective employees will submit personal and work history on the ACTS Thrift website under “Employment.” All employees will be hired based on work history and availability. The store manager will have the final say in hiring.

    What types of merchandise do you carry?

    ACTS Thrift Store carries clothes, shoes, accessories, belts, household items, small appliances and furniture.

    How did ACTS Thrift Store get started?

    ACTS Thrift Store was envisioned and initially researched in 2003 and 2004. In July 2008 Lake Avenue Community Foundation formed a committee to develop a separate non-profit (application pending) thrift store business plan. This committee, chaired by Peter Schaller, included a team of seven people representing a wide range of expertise, beginning in August of that year, to produce a document identifying the purpose, benefits, financials, marketing and operations of an independent thrift store in Pasadena. The committee submitted the business plan to the Lake Avenue Community Foundation Board, which approved the proposal.

    Who funded the start-up of the store?

    Nine individuals who support the service vision of ACTS Thrift Store each provided funds to assist with the startup.

    Can we have someone from ACTS Thrift Store speak to our organization or class?

    ACTS Thrift has a Speakers Bureau and will gladly provide someone to speak on the history of the operation and on subjects that reflect the passion and mission of ACTS Thrift Store.

    Who are the Board of Directors?

    Click Here to see our Board of Directors

    Who are the support people of ACTS Thrift Store

    Supporters of ACTS Thrift Store include:

    CPA:

    Elizabeth Watts, MSA

    2781 Highview Ave

    Altadena, CA 91001

    Phone/Fax: (626) 398-0019

     

    Attorney:

    Robert Wm. Sloat

    Pasadena Financial Center, Suite 960

    35 N Lake Ave

    Pasadena, CA 91101

    Phone: (626) 296-3600

    Fax: (626) 296-3636

     

    How can I get additional information about the ACTS Thrift Store?

    Keep up to date on ACTS events through our website. ACTS Thrift Store also has a presence on Facebook and Twitter.

    What is the most helpful step I can take to support the work of ACTS

    Tell your friends and promote ACTS Thrift Store. Shop! Donate! and Volunteer!

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    EMPLOYMENT OPPORTUNITIES

    Want to make a difference right here in Pasadena? We would love to meet you. Please fill out a job application and either bring it into the store (we are located at 1382 Locust St, Pasadena, CA 91106) or email it to tonyreyes@actsthrift.org.

    Bins Tagger

    Job Area: Processing
    Department: Back Room
    Job Supervisor: Back Room Lead Supervisor
    Revision Date: 2-23-2012

    Position Overview
    The Bins Tagger works with all men’s, women’s and children’s accessories such as hats, ties, belts, scarves, purses, wallets, carry bags, sewing goods, material and crafts items. All items are cleaned if necessary, tagged and sent to the pricer for pricing.

    Essential Job Functions
    – Must tag a minimum of 80 items per hour (one every 45 seconds).
    – The Bins Tagger must evaluate all items received from the sorter and determine if the item is in sellable condition. Soft goods such as ties, hats and scarves are difficult to clean so these items are examined for spots, holes or seam damage. If an item is soiled or damaged and determined un-sellable it is discarded.
    – Un-sellable hats, purses and belts can be bagged and sold in bulk. Scarves, ties and socks are put in the rag barrels and baled with clothing.
    – Bin Taggers must be able to make fast decisions when evaluating merchandise.
    – Must be in good physical condition and be capable of standing at the bins workstation for a minimum of 2 hours at a time.
    – Work station tools include: Spray bottle with cleaner, clean rag, tagging gun and colored price tags, plastic attachers and scissors.

    Other Skills/Abilities
    – Must be a team player and work harmoniously with co-workers at all times.
    – It is important to be reliable and work your posted work schedule.
    – Be clocked in and ready at your workstation at your scheduled shift time.
    – Be a positive influence on co-workers and be respectful towards volunteers and supervisory staff.
    – Be well groomed daily and be prepared to represent ACTS in a Christian manner at all times you are clocked in and working.

    Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the company.

    Electronics Tagger

    Job Area: Processing
    Department: Back Room
    Job Supervisor: Back Room Lead Supervisor
    Revision Date: 2-23-2012

    Position Overview
    The Electronics tagger handles all items that plug into a wall outlet or uses batteries. These items include small appliances, radios and computer equipment, lamps, TV’s, vacuums and much more. This department also handles gardening items, automotive accessories and sporting goods. This department requires that each item is tested for condition, cleaned and tagged with either an adhesive tag or colored paper tag.

    Essential Job Functions
    – The Electrical Tagger must maintain a very organized work station to maximize productivity. Considering the number of merchandise categories such as sporting goods, electronics, automotive, etc. this department will utilize an array of supplies.
    – Each item received in this department must be plugged in or supplied with batteries to test an item and determine if that item works or not. – – The Electrical Tagger must make a determination as to whether an items should be sold “as-is” or recycled. Therefore it is important that the electrical tagger understand if an item has value even if it does not work.
    – The Electronics Tagger must be in excellent physical condition and be capable of standing at their workstation for a minimum of 2 hours. Minor lifting will also be involved.
    – Fast decision making in this department is a must.
    – This department utilizes our recycling program to the fullest. Just about every item that comes into this department can be sorted into a paper, plastic, metal, or e-waste recycling category.
    – The Electrical Tagger must be able to process a minimum of 45 items per hour.
    – Work Station tools include: Spray bottle with cleaner, assortment of poly bags, adhesive colored tags and tagging gun, paper tags, staples and stapler, packing tape or scotch tape, assortment of tools for minor repair.

    Other Skills/Abilities
    – Must be a team player and work harmoniously with co-workers at all times.
    – It is important to be reliable and work your posted work schedule.
    – Be clocked in and ready at your workstation at your scheduled shift time.
    – Be a positive influence on co-workers and be respectful towards volunteers and supervisory staff.
    – Be well groomed daily and be prepared to represent ACTS in a Christian manner at all times you are clocked in and working.

    Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the company.

    Hanger

    Job Area: Processing
    Department: Back Room
    Job Supervisor: Back Room Lead Supervisor
    Revision Date: 2-23-2012

    Position Overview
    Hanger position involves evaluating, sizing, tagging and hanging each garment. This entire process must take less than 45 seconds per garment. The sorting table has 5 clothing categories: Men’s, Women’s, Children’s, Sleepwear/Undergarments and Bedding.

    Essential Job Functions
    – Must hang a minimum of 80 garments per hour (one every 45 seconds).
    – All garments must be sized and tagged accordingly. Tags are always placed through seams and sizing must reflect the gender and garment type.
    – Garments must be hung on the appropriate hanger. All adult shirts/coats must be on adult shirt hangers. All adult pants, shorts and shirts must be hung on adult pant hangers.
    – All garments must be categorized on the rolling rack by style and color (if possible). Example, all pants must be grouped, all shirts must be grouped and all skirts must be grouped together. This helps us stock the garments faster on the sales floor.
    – Must be physically capable of standing at the work station for periods of 2 hours at a time.
    – Must have full range of motion about the arms and shoulders.
    Must be able to make quick decisions when evaluating garments.
    – Must be flexible in adjusting evaluation procedure when given feedback by department supervisors.

    Other Skills/Abilities
    – Must be a team player and work harmoniously with co-workers at all times.
    – It is important to be reliable and work your posted work schedule.
    – Be clocked in and ready at your workstation at your scheduled shift time.
    – Be a positive influence on co-workers and be respectful towards volunteers and supervisory staff.
    – Be well groomed daily and be prepared to represent ACTS in a Christian manner at all times you are clocked in and working.

    Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the company.

    Miscellaneous Tagger

    Job Area: Processing
    Department: Back Room
    Job Supervisor: Back Room Lead Supervisor
    Revision Date: 2-23-2012

    Position Overview
    The Miscellaneous Tagger cleans and tags items such as glassware, plates and cups/saucers, kitchenware, office items/supplies, toys, pictures and picture frames, holiday items, collectibles, bric-a-brac, wicker baskets and silk flowers. This department encompasses a wide variety of items. Depending on the item; most need to be cleaned with a spray bottle and rag then tagged with either an adhesive colored sticker price tag or a paper tag attached with a plastic attacher.

    Essential Job Functions
    – The Miscellaneous Tagger must be very quick in decision making.
    – The Miscellaneous Tagger must re-evaluate each item to determine if it is sellable or not. Sellable items are cleaned and tagged. Non-sellable items are categorized into specific recycling totes (plastic, paper, metals, etc.). If an item is not recyclable, it is thrown in the trash. – – It is important to minimize waste at all times.
    – The Miscellaneous Tagger must be able to process a minimum of 80 items per hour (that’s one item every 40 seconds).
    – This position requires a very organized work station and an organized Tagger. Clutter and unorganized supplies will reduce the productivity at this station.
    – Work Station tools include: Spray bottles and cleaner with clean rags, packing or scotch tape, tagging gun, plastic attachers, assorted poly bag sizes, staples and stapler.

    Other Skills/Abilities
    – Must be a team player and work harmoniously with co-workers at all times.
    – It is important to be reliable and work your posted work schedule.
    – Be clocked in and ready at your workstation at your scheduled shift time.
    – Be a positive influence on co-workers and be respectful towards volunteers and supervisory staff.
    – Be well groomed daily and be prepared to represent ACTS in a Christian manner at all times you are clocked in and working.

    Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the company.

    Shoe Prepper

    Job Area: Processing
    Department: Back Room
    Job Supervisor: Back Room Lead Supervisor
    Revision Date: 2-23-2012

    Position Overview
    The shoe prepper will process each pair of shoes that are presorted by the sorters. The sorters will do a general evaluation, pair the shoes and deliver them to the shoe processor. Once the shoes are delivered to the shoe processor, it is the processor’s job to clean and polish, if necessary, then tag the pair together for pricing.

    Essential Job Functions
    – Must prep a minimum of 60 shoes per hour. That means the Shoe Prepper must process one pair of shoes every 60 seconds.
    – Each pair of shoes must be evaluated and determined whether the shoes are in good enough condition to sell. Each pair is evaluated based on sole wear, upper condition, insoles and overall condition. If the shoes have holes in the soles; it is not processed. If the shoes have uppers that are falling apart and the stitching is coming undone; the shoes are not processed. If the insoles of the shoes are extremely soiled they are also not processed. Shoes that are not processed due to condition are bagged and sold to other resale companies. These resellers will not take ladies heels but will take any type of flat, boot or sneaker. These shoes are bagged and sold in bulk.
    – Each pair of shoes are cleaned with a clean cloth and degreaser cleaner. It is important to prep the shoes so they are appealing on the sales floor.
    – Shoes can be sprayed with a deodorizer like Febreeze to eliminate any unpleasant odor.
    – Shoe preppers must be in good physical condition and be capable of standing on their feet for periods of no less than 2 hours.
    – Shoe preppers must be comfortable with using industrial cleaners like 409 cleaner and degreaser.
    – Department tools and supplies used include: spray cleaner, clean cloth, colored price tags, plastic attachers, shoe wax and/or polish, and scrub brush.

    Other Skills/Abilities
    – Must be a team player and work harmoniously with co-workers at all times.
    – It is important to be reliable and work your posted work schedule.
    – Be clocked in and ready at your workstation at your scheduled shift time.
    – Be a positive influence on co-workers and be respectful towards volunteers and supervisory staff.
    – Be well groomed daily and be prepared to represent ACTS in a Christian manner at all times you are clocked in and working..

    Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the company.

    Sorter

    Job Area: Processing
    Department: Back Room
    Job Supervisor: Back Room Lead Supervisor
    Revision Date: 2-23-2012

    Position Overview
    The sorting position involves sorting through all raw donated merchandise. Sorters will evaluate each item and determine if the item is good for sale or not sellable. If it is not in sellable condition, it will be recycled or thrown away. This evaluation process must be done very quickly in order to sort through the large number of items that must be processed daily.

    Essential Job Functions
    – A team of two sorters must be able to complete one bin of merchandise every 30 minutes.
    – Each Sorter must be in excellent physical condition. Sorters must able to work on their feet for periods of 2 hours at a time. This sorting position requires excellent eyesight and full range of motion about the arms and shoulders. Minor lifting is involved, but nothing over 10-20 lbs.
    – Sorters must be consistent in the sorting process. Principles of evaluating all incoming merchandise must be strictly adhered to unless changes are made by the department supervisor. Therefore a degree of flexibility is also required.
    – All sorters must be able to make very quick decisions.
    – All sorters will be taught how to differentiate between men’s, women’s and children’s clothing.
    – Recycling is extremely important and is implemented throughout the entire sorting process. Of the items that are not in condition to sell, we recycle all garments, metals, paper products, plastic items, non-sellable men’s, women’s and children’s shoes (no heeled shoes), purses, other bags such as small duffle bags, back packs, waist packs, hats, and belts.

    Other Skills/Abilities
    – Must be a team player and work harmoniously with co-workers at all times.
    – It is important to be reliable and work your posted work schedule.
    – Be clocked in and ready at your workstation at your scheduled shift time.
    – Be a positive influence on co-workers and be respectful towards volunteers and supervisory staff.
    – Be well groomed daily and be prepared to represent ACTS in a Christian manner at all times you are clocked in and working.

    Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the company.

    Sales Associate

    Welcome to ACTS Thrift Store! Now that you have joined our team, let’s review what is expected of you at your new position.

    As a Sales Associate, you are responsible for all areas of customer service such as cashiering, assisting customers, maintaining the store’s appearance, stocking new merchandise and most importantly having a great attitude. This manual will review each of the areas mentioned above in detail so you can be ready to do your job the moment you clock in each day. Good luck and congratulations on joining our team!

    Cashiering
    – All members of our team are required to be trained to operate our cash registers. Although you may not be assigned a register each day you work, you must be able to step in and help at a moment’s notice. It is our goal to provide our customers with the best possible customer service in the thrift store industry! So let’s begin.
    – The first thing each sales floor Associate should do as soon as they clock in is check the Daily Sales Floor Assignment Form which should be posted near the time clock. This form will show if you are assigned a cash register and what area(s) you will responsible for straightening throughout the evening. Once you see your assignments for the day, proceed to your assigned area and begin straightening. Listen for your supervisor to call you to the back office to count your cash register drawer. Each Cashier is responsible for their own cash drawer, therefore each cashier will count their starting cash/coins in their drawer to verify they are starting with 0. This should be done very quickly as soon as you are called by the supervisor to get your cash drawer. Normally this process should take less than 10 minutes. The procedure to verify your cash will be to count all your coins first; then your cash. You should always be in the presence of a Supervisor when you count in and count out your cash drawer. This policy is there to protect you as well as the Supervisor and ACTS Thrift Store.
    – Once your drawer is counted, the Supervisor will escort you to your cash register with your cash drawer. Each Cashier will have a cashier code programmed into his or her cash Register. This code must be typed into the register before each customer transaction. In order to put your cash drawer into the register; the Supervisor will perform a “No Sale”. All “No Sales” must be acknowledged by the Supervisor on duty. This is accomplished by the Supervisor initialing the “No Sale” Slip. This slip must be kept in the cashiers register throughout the shift and included with the final drop at the end of the evening.
    – If your drawer is short, make sure the supervisor verifies your total and leave a note in the drawer to make the appropriate adjustment when you count out at the end of the evening.

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